Six Sigma Training Courses
Instructor led onsite and online Six Sigma training
Quality Improvement Methodology
Six Sigma (and its complementary methodology, Lean) is a data-driven method for process improvement and waste elimination. Six Sigma is focused on identifing and correcting the causes of “defects and errors” in projects, thus reducing costs and increasing customer satisfaction by ensuring high quality outcomes.
White Belt Six Sigma Training
Delivered Online or On-site | 4 days | 32 hours
Instructor-led training.
Course Description
This course is designed specifically for individuals new to the world of Six Sigma. Whether you have a small role, a budding interest, or a need to develop foundational knowledge, this course is tailored just for you. The White Belt preparation course will introduce you to the basic concepts and potential of Lean and Six Sigma tools and methodologies. Throughout the course, you will participate in group activities that encourage collaboration and the practical application of learned concepts. By the end of the course, you will be equipped with the awareness to contribute to process improvement initiatives within your organization.
White Belt Course Learning Outcomes
Upon the completion of the course, participants will obtain subject matter awareness of:
- Organizational Change Management
- Total Quality Management (TQM)
- Lean Foundations and Principles
- The Theory of Constraint (ToC)
- The purpose of Lean (waste elimination) and its methodologies (just-in-time, poka-yoke, kanban, value stream mapping)
- The purpose of Six Sigma, its methodology (DMAIC)
- The value of Six Sigma to the organization as a whole.
- The purpose of Lean (waste elimination) and its methodologies (just-in-time, poka-yoke, kanban, value stream mapping
- Supply Chain Management
- The roles and responsibilities of Six Sigma team members (Yellow Belt, Green Belt, Black Belt, Master Black Belt, process owner, champion, sponsor).
Course Schedule
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Foundational lean & Sigma Knowledge:
- Discussion: What is TQM?
- Discussion: Lean & Sigma Management
- Discussion: Continuous Improvement Methodology
- Discussion: Supply Chain Management
Introduction to Lean & Six Sigma Tools:
- Foundational Learning — Review through a game of “Jeopardy.”
- Create a Process Flow Map (Swimlane Diagram).
- Create an A3 Document and associated tools such as: fishbone diagram, 5 Whys, and Counter Measures.
Lean & Six Sigma Lego Airplane Simulation:
- Lean and Six Sigma hands-on experience
- Demonstrate that Lean and Six Sigma is more than just practices.
- Topics covered: waste, push and pull systems, kanban, systems thinking, work cells, Kaizen and data collection/analysis
Introduction to the Define, Measure, Analyze, Improve and Control (DMAIC) Process
- Discussion: “Define” the problem, improvement activity, opportunity for improvement, the project goals, and customer (internal and external) requirements.
- Discussion: “Measure” process performance with the use of 7 Quality Tools.
- Discussion: “Analyze” the process to determine root causes of variation, poor performance.
- Discussion: “Improve” process performance by addressing and eliminating the root causes.
- Discussion: “Control” the improved process and future process performance.
Bakery Case Study: Introduction to DMAIC application
- DMAIC: hands-on experience
- Demonstrate the application of 7 Quality Tools.
- Topics covered: Problem Statement, data collection, data analysis, process mapping, and countermeasure implementation.
Team Basics: The roles and responsibilities of Six Sigma team members
- Discussion: Organizational Change Management
- Discussion: Types of Teams
- Discussion: Stages of Team Development
- Discussion: Team Decision Making Tools
- Communication: Methods and Daily Management
Paulo da Silva Home Economics Case Study: DMAIC Application
Apply course learning through the application of the DMAIC process.
Yellow Belt Six Sigma Training
Delivered Online or On-site | 4 days | 32 hours
Instructor-led training.
Course Description
This course is designed specifically for those who already have a basic awareness of the Six Sigma and Lean methodologies, and are eager to develop their foundational knowledge further. This course is ideal for mid- to senior-level employees looking to improve their operational efficiency, or executive champions in need of a comprehensive overview of Six Sigma and DMAIC principles. All course activities are group-based, fostering collaboration and teamwork. You will work on a significant current event case study, allowing you to put theory into practice and gain hands-on experience.
Yellow Belt Course Learning Outcomes
Upon the completion of the course, participants will obtain subject matter understanding of:
- Voice of the Customer (VoC)
- Project Selection (Value Stream Mapping and Kaizen Bursts)
- Process Inputs and Outputs (SIPOC)
- Work Breakdown Structure (WBS)
- Basic Statistics
- Qualitative and Quantitative Data Analysis
- Quality and Six Sigma Metrics
- Corrective Action and Preventative Action
- Lean Tools Such as 5s to Instill Process Control
- Cost Benefit Analysis
- Control Charts
- Document Control
- Leader Standard Work
Course Schedule
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DMAIC “Define” Knowledge Case Study: Current Event
- Voice of the Customer: Define the voice of the customer
and describe how customer needs are translated into quantifiable, critical-to-quality (CTQ) characteristics. - Project Selection: Describe how projects are identified and selected as suitable for a Six Sigma project using the DMAIC methodology.
Create SIPOC (Suppliers, Inputs, Process, Outputs and Customers):
- Use SIPOC (suppliers, inputs, process, outputs, customers) to
identify and define important elements of a process. - Understand supply chain management and how it integrates with DMAIC process.
- Define work breakdown structure (WBS) and Gantt charts, and describe how they are used to plan and monitor projects.
DMAIC “Measure” Knowledge Case Study: Current Event
- Define, calculate, and interpret measures of central tendency (mean, median, mode) and understand measures of dispersion standard deviation, range, variance.
- Describe the critical elements of a data collection plan, including an operational definition, data sources, the method to be used for gathering data, and how frequently it will be gathered.
- Describe why data collection plans are important.
Create a Measurement System Analysis Tool
- Define precision, accuracy, bias, linearity, and stability, and describe how these terms are applied in the measurement.
- Day one and two review: Learner Verification (Q&A)
DMAIC “Analyze, Part 1” Knowledge Case Study: Current Event
- Define how 5S and value analysis can be used to identify and eliminate waste.
- Relate the elements of severity, occurrence, and detection, and determine how they are used to calculate the risk priority number. Demonstrate how FMEA can be used to identify potential failures in a process
- Describe how the 5 Whys, process mapping, 8D, force-field analysis, and matrix charts can be used to identify the root causes of a problem.
DMAIC “Analyze (Part 2)” Knowledge Case Study: Current Event
- Describe and distinguish between these types of variation.
- Describe how correlation is used to identify relationships between variables.
DMAIC “Improve” Knowledge Case Study: Current Event
- Define and distinguish between these two methods and describe how they can be used to make improvements to any process in an organization.
- Plan-do-check-act (PDCA) cycle – define and distinguish between the steps in this process improvement tool.
- Explain the importance of this analysis and how it is used in the improve phase.
DMAIC “Control” Knowledge Case Study: Current Event
- Describe the importance of a control plan for maintaining improvements.
- Describe how X-R charts are used for monitoring and sustaining
improved processes. - Describe the importance of documenting changes to a process and communicating those changes to stakeholders.
- Understand the purpose and use of work instructions and Leader Standard Work.
Green Belt Six Sigma Training
Delivered Online or On-site | 4 days | 32 hours
Instructor-led training.
Course Description
This course emphasizes the practical application of Lean and Six Sigma tools and methodologies to address real-world organizational challenges. The learning experience is designed to be highly interactive and collaborative, with a strong focus on group work. Students will apply their knowledge to solve predefined problems within their current organizations, ensuring that the skills acquired are immediately relevant and impactful. The effectiveness of Lean and Six Sigma management lies in the repeated practice of prescribed tools and techniques. Consistent application is essential for achieving sustainable business results. By the end of this course, students will have developed the skills and confidence to implement Lean and Six Sigma strategies effectively within their organizations.
Learning Methodology
- Practical Application: The course is tailored for students to apply their learning directly to real-world scenarios. This hands-on approach ensures that theoretical knowledge is solidified through practical use.
- Group Work: 80% of the course activities are centered around independent group work. Collaborating with peers, students will tackle organizational problems and develop solutions using Lean and Six Sigma techniques.
- Facilitator Support: While group work is the primary focus, 20% of the course includes facilitator support to guide and enhance the learning process.
Commitment and Homework
Students should expect to dedicate up to 8 hours of homework per week. This out-of-class work is crucial for mastering the tools and techniques discussed in the course. Facilitators will be available for support outside classroom hours, ensuring students have the help they need to succeed.
Green Belt Course Learning Outcomes
Upon the completion of the course, participants will have gained subject matter understanding and practical application of:
- Organizational Goals and Six Sigma Projects
- Organizational Drivers and Metrics
- Lean Principles in the Organization
- Business Results for Lean Six Sigma Projects
- Process and Performance Capability
- Lean Tools for Process Control
- Implementation Planning
- Sustain Improvements
Course Schedule
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Organizational goals and Six Sigma projects
- Identify the linkages and supports that need to be established between a selected Six Sigma project and the organization’s goals including SMART goals, and describe how process inputs,
outputs, and feedback at all levels can influence the organization as a whole. - Recognize key business drivers (profit, market share, customer satisfaction, efficiency, product differentiation, key performance indicators—KPIs) for all types of organizations.
- Understand how key metrics and scorecards are developed and how they impact the entire organization.
Lean Principles in the Organization
- Define and describe Lean concepts such as theory of constraints, value chain, flow, takt time, just-in-time (JIT), Gemba, spaghetti diagrams, and perfection.
- Use value stream mapping to identify value-added processes and steps or processes that produce waste, including excess inventory, unused space, test inspection, rework, transportation, and storage.
Process and Performance Capability
- Define and distinguish between natural process limits and specification limits, and calculate process performance metrics.
- Describe the relationship between these types of indices.
- Define, select, and calculate process capability and process performance.
- Describe when CPM measures can be used. Calculate the sigma level of a process.
Lean Tools for Process Control
- Apply implementation planning by using proof of concepts, try-storming, simulations, and pilot tests.
- Define the elements of a visual management (Andon, Jidoka) and describe how they can be used to control the improved process.
- Describe the theory and objectives of SPC, including measuring and monitoring process performance for both continuous and discrete data.
Creation of an A3 through the application of DMAIC process (Part 1)
Facilitator will lead small group through the DMAIC process with actual organizational challenges to solve an acute problem.
Creation of an A3 through the application of DMAIC process (Part 2)
Facilitator will lead small group through the DMAIC process with actual organizational challenges to solve an acute problem.
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